Comments on: Outsourced Customer Support Must Be Understandable & Competent http://www.amnavigator.com/blog/2010/02/21/outsourced-customer-support-must-be-understandable-competent/ Geno talks about affiliate marketing, leadership, etc Wed, 08 Feb 2012 00:14:20 +0000 hourly 1 By: Geno http://www.amnavigator.com/blog/2010/02/21/outsourced-customer-support-must-be-understandable-competent/comment-page-1/#comment-5566 Geno Wed, 24 Feb 2010 21:56:46 +0000 http://www.amnavigator.com/blog/?p=6313#comment-5566 That's the way to do it, <b>Ron</b>. AWeber is certainly an exemplary company in this respect. Just to be clear I want to point out that I believe there <i>are</i> ways of outsourcing a company's support without compromising the quality of the support provided. It's all about careful selection of who you partner with, and, of course, training. That’s the way to do it, Ron. AWeber is certainly an exemplary company in this respect.

Just to be clear I want to point out that I believe there are ways of outsourcing a company’s support without compromising the quality of the support provided. It’s all about careful selection of who you partner with, and, of course, training.

]]> By: Ron Givens http://www.amnavigator.com/blog/2010/02/21/outsourced-customer-support-must-be-understandable-competent/comment-page-1/#comment-5557 Ron Givens Wed, 24 Feb 2010 20:54:51 +0000 http://www.amnavigator.com/blog/?p=6313#comment-5557 This is a very touchy topic, and I agree with you 100%, Geno. I remember calling in for support to a very well known computer supplier and I was going around in verbal circles with their support. I could not understand them, they could not understand me ... it was a nightmare. Fortunately, we would not think of outsourcing our support, and we have many thankful customers who are elated that they can talk to someone who they can understand perfectly. A company should not shoot itself in the foot in this manner, and I am very glad we do not. And as you know, when someone signs up for in account, they get a direct call from one of our solutions members as well as something via *postal* mail. I think is something that really goes a very long way with your customers. It's all about respect! This is a very touchy topic, and I agree with you 100%, Geno.

I remember calling in for support to a very well known computer supplier and I was going around in verbal circles with their support.

I could not understand them, they could not understand me … it was a nightmare.

Fortunately, we would not think of outsourcing our support, and we have many thankful customers who are elated that they can talk to someone who they can understand perfectly.

A company should not shoot itself in the foot in this manner, and I am very glad we do not.

And as you know, when someone signs up for in account, they get a direct call from one of our solutions members as well as something via *postal* mail.

I think is something that really goes a very long way with your customers.

It’s all about respect!

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