After some 8-hour travel — 6 hours of driving from Northern Virginia to New York City where I’m participating in the Affiliate Summit East 2009, and a 2 hour business meeting in Wilmington, DE — I checked into the Sheraton New York Hotel & Towers (member of Starwood Hotels group). The girl at the reception [...]
Continue reading about Customer Service Failure at a Starwood Hotel
I have just returned from a family trip to Baltimore. We’ve enjoyed the city, and the concert we’ve attended on the Saturday night. We have also for the most part enjoyed the hotel at which we’ve stayed (at least my wife and my daughter have), but there were 3 things that I believe were unacceptable [...]
Continue reading about Hotel Problems & The Lessons To Learn
I have just returned from a family trip to Baltimore. We’ve enjoyed the city, and the concert we’ve attended on the Saturday night. We have also for the most part enjoyed the hotel at which we’ve stayed (at least my wife and my daughter have), but there were 3 things that I believe were unacceptable [...]
Continue reading about Hotel Problems & The Lessons To Learn
I have just returned from a family trip to Baltimore. We’ve enjoyed the city, and the concert we’ve attended on the Saturday night. We have also for the most part enjoyed the hotel at which we’ve stayed (at least my wife and my daughter have), but there were 3 things that I believe were unacceptable [...]
Continue reading about Hotel Problems & The Lessons To Learn
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