Many of you I’m sure have seen the below tweet about a plumber coming out to my place to give me an estimate for a replacement of a kitchen sink (with installation of new faucet and disposer):
RotoRooter has never responded back (even though they are very active on Twitter). But a friend recommended trying to find a plumber through Angie’s List, and they tweeted right back offering a coupon to use should I decide to give their membership a try. I may very well do so some time soon, but for now — great job on AngiesList.com’s part monitoring what is being said about them in the Social Media! Especially shines in contrast with the RotoRooter’s silence.
Has anyone else noticed that in most instances when you tweet a complaint, or something negative about a company, you do not get an open response? I’ve had this happen with Starbucks once before too (and I had a really serious incident to report/deal with). Just silence… I guess, they don’t know that negative reviews increase sales too; but most importantly, when addressed properly, build a brand up (instead of hurting it).
Well, today I got started on this exciting project (replacing an old cast iron sink with a stainless steel one, and installing a nice new faucet and a more powerful in-sink garbage disposer). The job turned out to be much harder than I thought (the old sink was not only terribly heavy, but also very well glued to the countertop), and required an extra trip to a home improvement store, but I’m done with the most difficult part of the job, and should have it all finished by lunch tomorrow.
One thing that I got reminded of while removing the old pipes is my health. Yes, you’ve read it right. Our pipes didn’t look as bad as the pipe shown on the right, but they were also clogged with grease, and this reminded me of an analogy I’ve heard some time back. If we don’t take care of our health, eat greasy foods, don’t exercise and don’t monitor our cholesterol levels, our our arteries get clogged just as badly. I must admit, I haven’t checked my cholesterol level in years. I don’t eat bacon, hardly ever have steak, and do exercise, but my kitchen pipes reminded me that I need to check my cholesterol, and monitor what’s going on in my own body more carefully/systematically.
Now it’s time to get some rest… See you all again tomorrow, my faithful readers. Enjoy your weekend!