A couple of years ago (at Affiliate Summit West 2009) I did a presentation on the topic of advanced affiliate program management, where together with Heather Paulson of Paulson Management Group we provided our perspectives on such topics as affiliate recruitment, support and training.
A week ago Shawn Collins has uploaded our entire 54 min presentation to YouTube, which you may now watch in full absolutely free of charge:
The full slide-deck from this session may be found at SlideShare.net here. It is easier to follow the presentation if you have the slides in front of you.
Your comments are warmly welcomed! Feel free to post them below.