customer service

Google Suggest & FatWallet Achievement

If you’re in affiliate marketing, you’re more than likely already aware of the fact that Tim Storm, the founding CEO of FatWallet has been named finalist for Entrepreneur of 2010 awards by Entrepreneur Magazine. That’s a huge achievement for an affiliate marketer, and congratulations are certainly in order. There is […]

Google Suggest & FatWallet Achievement Read More »

Internet's Best and Worst in Customer Satisfaction

Yesterday ForSee Results released their annual E-Business Report based on ACSI (American Customer Satisfaction Index) methodology. “The American Customer Satisfaction Index (ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy. ” [source] The following general observations were made in the ForeSee Results’ study: Social

Internet's Best and Worst in Customer Satisfaction Read More »

Outsourced Customer Support Must Be Understandable & Competent

Yesterday, I called AT&T Wireless to get the unlock code for my Blackberry. I have fulfilled my two-year contract obligations, and was eligible to have my phone unlocked. Unfortunately, (i) the customer support person spoke very poor English (I am especially sensitive to things like this, because English is not

Outsourced Customer Support Must Be Understandable & Competent Read More »

Progressive Competence of E-commerce & Best Online Retailers

Just a couple of hours ago, ForeSee Results has released the results of the newest ACSI Annual E-commerce study. After a slight drop in 2008, the overall customer satisfaction with e-commerce sector has raised in 2009 back to the level of 2007. The drop in 2008, just as drops in

Progressive Competence of E-commerce & Best Online Retailers Read More »

Forrester Publishes Customer Experience Index 2010

Upon surveying “4,600 US consumers about their interactions with a variety of companies gauging the usefulness, ease of use, and enjoyability of those experiences”, Forrester has arrived at its 2010 Customer Experience Index (not to be confused with the Customer Satisfaction index recently published by ForeSee Results). It is being

Forrester Publishes Customer Experience Index 2010 Read More »

Top 10 US and UK Online Retailers by Customer Satisfaction

Having analyzed this holiday season’s performance of the top US and UK online retailers, ForeSee Results has published two interesting lists where they rank the top 40 e-tailers in each country according to the American Customer Satisfaction Index [more about ACSI]. Yesterday they published the UK data where the top

Top 10 US and UK Online Retailers by Customer Satisfaction Read More »

Attention Deficit in Affiliate Networks' Customer Service

Attention deficit is a serious problem in itself, but all the more so when you observe it in people whose primary role is in providing you with customer service. Both for the sake of notifying the affiliate network, and to find out what their recommendation would be, we reported the

Attention Deficit in Affiliate Networks' Customer Service Read More »