Top 40 Largest Online Retailers. Amazon & Netflix Score Highest

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Earlier this morning ForeSee Results has released their 6th annual Holiday Top 40 Online Retail Satisfaction Index, a ranking of the top 40 largest online retailers by revenue, scored on customer satisfaction by nearly 10,000 survey respondents. The “holiday” period is defined here as “the holiday shopping season from Thanksgiving through the last day of Read More …

UK Christmas 2010: Top Online Retailers by Customer Satisfaction

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Earlier this week ForeSee Results has published the results of its newest Christmas survey conducted among over 10,000 of UK consumers who have shopped Britain’s top 10 online retail stores this holiday season. Here are just a few snapshots of the results that I myself have found to be especially interesting: Year-on-Year Customer Satisfaction Increase Read More …

2010 Online Holiday Shopping: Satisfied Customers Spend More

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According to a ForeSee Results‘ holiday benchmark of shopper satisfaction with online retailers (released last week), the customer satisfaction has gone down since Cyber Monday 2010 (an expected tendency with Cyber Monday shopping incentives going away), but it is higher than it was a year ago during the post-Thanksgiving week: Additionally, online shoppers are more Read More …

Internet’s Best and Worst in Customer Satisfaction

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Yesterday ForSee Results released their annual E-Business Report based on ACSI (American Customer Satisfaction Index) methodology. “The American Customer Satisfaction Index (ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy. ” [source] The following general observations were made in the ForeSee Results’ study: Social Media: Current customer satisfaction is Read More …

Top 10 US and UK Online Retailers by Customer Satisfaction

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Having analyzed this holiday season’s performance of the top US and UK online retailers, ForeSee Results has published two interesting lists where they rank the top 40 e-tailers in each country according to the American Customer Satisfaction Index [more about ACSI]. Yesterday they published the UK data where the top 10 e-tailers list looks as Read More …